Question 1

Do I have to use the repair shop my insurance company recommends?

Accepted Answer

No. You have the legal right to choose your own repair facility in Texas. Insurance companies may suggest 'preferred' shops, but the decision is yours. Auto Pros Collision works for you — not the insurance company — and we negotiate directly with your adjuster to make sure your repair is done right.

Question 2

What does your lifetime warranty cover?

Accepted Answer

We back all of our workmanship and labor with an absolute lifetime warranty for as long as you own the vehicle. This includes paint, body, and frame work performed by our team.

Question 3

How does the 24/7 free tow truck service work?

Accepted Answer

If your vehicle is undriveable after an accident, call us at any hour. We will dispatch a tow truck to recover your vehicle up to 60 miles from Houston completely free of charge when you choose Auto Pros Collision for the repair.

Question 4

Will my insurance cover OEM parts?

Accepted Answer

It depends on your policy, but we always fight for the safest and highest-quality parts available. We document every requirement and negotiate supplements with your adjuster to push for OEM parts when appropriate.

Question 5

How long will my repair take?

Accepted Answer

Repair time depends on damage severity, part availability, and insurance approval timing. After teardown we give you a detailed timeline. We prioritize quality over rushed turnarounds — and we keep you updated throughout.

Question 6

Do you handle rental car coordination?

Accepted Answer

Yes. We coordinate directly with your insurance company's rental coverage and can help arrange a vehicle so you stay mobile during the repair.

Question 7

What payment methods do you accept?

Accepted Answer

We accept insurance direct payment, all major credit cards, debit cards, and cash. For self-pay customers, we provide clear written estimates upfront.

Question 8

Where are you located and what are your hours?

Accepted Answer

We're at 5425 Renwick Dr suite b, Houston, TX 77081. Open Monday–Friday 8AM–7PM and Saturday 9AM–4PM. Emergency tow dispatch is available 24/7.

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