Insurance Claims Guide
Everything you need to know about filing an auto claim.
Your Step-by-Step Claim Process
We've refined this process over 15+ years so you never have to navigate the system alone.
- Step 1
Instant Contact
Customer contacts Auto Pros Collision immediately after an accident or vehicle damage. We answer 24/7.
- Step 2
24/7 Free Towing
We deploy a free tow truck service for accidents/collisions up to 60 miles around Houston when you choose us for repairs.
- Step 3
Damage Assessment
Your vehicle arrives safely at our shop for a meticulously detailed inspection and damage teardown.
- Step 4
Claim Filing Mastery
Our specialized claims team assists you with filing and executing the insurance claim seamlessly.
- Step 5
Direct Insurance Negotiation
We communicate directly with the insurance adjuster to verify all necessary parts and labor are fully covered.
- Step 6
Precision Repair Execution
Experienced technicians complete all structural and cosmetic repairs without cutting corners.
- Step 7
Final Quality Control
A strict multi-point final inspection is executed before vehicle delivery.
- Step 8
Lifetime Warranty Pickup
Collect your flawlessly restored vehicle, backed by our ironclad lifetime workmanship & labor warranty.
You Choose Where Your Car Gets Fixed.
Insurance companies often "recommend" preferred shops — but Texas law gives you the final say. Auto Pros Collision works for you, not the insurance company.
- You have the legal right to choose your repair facility — not your insurance company.
- You are entitled to OEM-quality parts and proper procedures.
- You do not have to accept the lowest estimate; safe & complete repair is the standard.
- Supplements (additional repair items found mid-job) are normal — we handle them for you.
Ready to Start Your Claim?
Send us your damage photos and details — we'll handle the rest.
Need claim help before you speak to insurance?
Two simple steps to get your vehicle moving — call first for the fastest help, then send your damage details.
- 01(713) 634-8922Step 01 — Fastest
Call us first for immediate help.
Talk to a real person 24/7. We'll dispatch a free tow within 60 miles and answer your insurance questions on the spot.
- 02Step 02 — Then Send Info
Upload damage photos & claim details.
Get a free written estimate.